red baji's Privacy Policy

1 Introduction and Purpose of This Policy

red baji is an online betting and casino platform serving users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy clearly explains what information we collect, how we use it, and the steps we take to keep it secure.

This policy applies to the red baji website (redbaji.cam), mobile applications and all our digital services. By using our services, you fall under the scope of this policy. If you do not agree with any of its terms, we ask that you refrain from using our services.

We operate in accordance with applicable data protection regulations and are committed to keeping your personal information safe at all times.

2 Information We Collect

2.1 Registration and Account Information

We collect the information you provide when opening an account on red baji. This includes:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (when identity verification is required)
• Address

2.2 Financial Transaction Information

Financial information required at the time of deposits and withdrawals is collected. When transactions are made via bKash, Nagad, Rocket, Upay or bank transfer, the relevant account number and transaction ID are recorded. Full payment card details are never stored on our servers.

2.3 Usage Information

We also automatically collect information about how you use our platform:

• IP address and device information
• Browser type and operating system
• Login time and session duration
• Gaming history and betting activity
• Page visits and click activity

2.4 Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies. This information is used to keep your account session active, improve service quality and maintain security. Cookies can be managed from your browser settings, though doing so may limit some features.

3 Purpose of Use

red baji uses collected information for specific and legitimate purposes only. It is not used outside those approved purposes.

3.1 Service Delivery and Operations

• Account creation, verification and management
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Managing gaming activity
• Delivering VIP programme benefits

3.2 Security and Fraud Prevention

We analyse your account activity to protect your information and financial security. This data is used to detect unusual transactions, attempts to create multiple accounts, or any fraudulent activity.

3.3 Customer Support

Your account and transaction information is used to provide 24/7 support via live chat and email. This information is essential for resolving issues quickly.

3.4 Responsible Gaming

We are committed to ensuring healthy gaming habits for our users. Your play patterns are analysed to provide support for responsible gaming. If any user's behaviour gives cause for concern, we proactively offer assistance.

3.5 Service Improvement

• Identifying and resolving technical issues on the platform
• Analysing user preferences to develop new features and services
• Monitoring and improving service quality

4 Disclosure and Third Parties

red baji never sells your personal information. However, limited information may be shared with trusted third parties in specific circumstances.

4.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), gaming software providers and technical support providers. They are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be provided in accordance with lawful directions from law enforcement agencies, courts or government authorities. In such cases, only the minimum required information is disclosed.

4.3 Financial Security

Necessary information may be shared with auditing bodies to prevent fraud, money laundering or other financial crimes.

5 Data Security Measures

red baji applies industry-leading technical and organisational measures to protect your information.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all website and app traffic is encrypted
• Sensitive data stored in encrypted form in the database
• Passwords are never stored directly — only in hashed format
• Regular security testing and vulnerability assessments
• Two-step verification (OTP) option

5.2 Organisational Security

• Data protection training for staff
• Data access limited to authorised personnel only
• Regular security audits
• An incident response plan for data breaches

5.3 Response to Security Breaches

If a security incident occurs, we immediately begin an investigation and notify affected users as quickly as possible. All necessary steps are taken to limit any damage.

6 Data Retention Period

Your information is not stored indefinitely. Once the specific purpose has been fulfilled or the applicable retention period has ended, data is securely deleted.

6.1 Active Account Data

All information is retained for as long as the account remains active. This is necessary to provide services and ensure security.

6.2 Data After Account Closure

Even after an account is closed, transaction records and identity information are retained for a set period to meet legal obligations. Once that period passes, the data is permanently deleted or anonymised.

6.3 Cookie Data

Session cookies are automatically deleted when the browser is closed. Persistent cookies have a maximum lifespan of 12 months, after which they are deleted.

7 Your Rights and Controls

You have certain fundamental rights over your information. red baji respects these rights.

7.1 Right to Access Your Information

You may request to know what information we hold about you. Such requests are generally responded to within 30 days.

7.2 Right to Correct Your Information

If any of your information is inaccurate, you may request a correction. Some information can be changed directly from account settings; for others, please contact the support team.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all data.

7.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can opt out via account settings or through the support team. Opting out of transactional and security-related messages is not possible.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our 24/7 live chat support or reach us by email. We provide assistance in both Bengali and English. You can also find answers to common privacy questions on our FAQ page.

8 Protection of Minors

red baji strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors.

Age is verified during the registration process. If we become aware that a minor's information has been collected, that information will be deleted immediately and the account will be closed.

If you are aware of a minor using our services, please notify our support team.

9 International Data Transfers

Our servers and technology partners may operate in various countries. If your information is transferred outside Bangladesh, the protection standards described in this policy are maintained.

For international data transfers, contractual safeguards are put in place to ensure your information receives the same level of protection.

10 Policy Changes and Updates

We may change or update this privacy policy from time to time. For significant changes, we will notify you by email or via a notification on the platform.

Continued use of the site after any changes will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Alongside this policy, we also invite you to read the company profile and accountability information on our About Us page.

11 Contact and Complaint Resolution

If you have any questions, concerns or complaints about this privacy policy or the use of your information, please get in touch with us.

Contact methods:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We generally respond to all written complaints within 48 hours. Complex matters may take longer, but we will keep you updated on progress.